Cancellation Policy

Cancellation Policy

To ensure smooth operations and the highest quality of service for all our guests, we kindly ask that you notify us of any appointment cancellations or changes at least 24 hours in advance.

We value your time—and the time of our service providers. Failure to provide adequate notice disrupts our ability to serve other clients and directly impacts the livelihood of our service providers.

Cancellation Fee Structure:

48 hours or more in advance:

No penalty. No problem. Life happens—we appreciate the heads-up and will do our best to reschedule at your convenience.

Less than 24 hours' notice:

A 50% charge of the scheduled service will apply. Short-notice cancellations limit our ability to rebook the time and impact our team’s income.

Same-day cancellation or no-show:

A 100% charge of the scheduled service will apply. Missed appointments without contact create disruption and concern for your wellbeing. We always assume the best but worry when we don’t hear from you.

We understand emergencies happen. When possible, we’ll work with you to reschedule. However, our policy still applies unless otherwise discussed.

Terms and Conditions

A valid credit card is required to reserve all appointments. For high-value services, a non-refundable deposit may be required at the time of booking. If a cancellation or no-show falls within the policy window, your card will be charged accordingly.

We're committed to helping you stay on track with your appointments. Our system automatically sends a confirmation via text or email at the time of booking, followed by a reminder 72 hours before your scheduled visit.

If we haven't received confirmation, our front desk team will make one final attempt to contact you directly. Please note: It is ultimately your responsibility to track and confirm your appointment. Missed confirmations or unacknowledged reminders do not exempt clients from our cancellation policy or associated fees.

Late Arrival

Arriving more than 15 minutes late may result in a cancellation fee and forfeiture of the appointment to maintain our schedule. Clients with 3+ late cancellations may be required to prepay with a non-refundable deposit or keep a credit card on file for future bookings.

‍

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.